Terms and Conditions

GENERAL TERMS for any Website or System Development

Quotations

Quotations submitted according to project specifications will remain valid for a period of 7 days from quote date. If this 7 day period lapses without client approval, or without requests for alterations or extensions by the client, the quote will expire. Thereafter, ISP-Technologies a Division of R-Technologies may amend the quote according to our current rates.

All quotations are submitted on the condition that all content, text, images and relevant information will be supplied by the client to ISP-Technologies a Division of R-Technologies, unless otherwise agreed upon. Amendments can be made to the quotation within the 14 days of the original quote date, however each new quote submitted will have the effect of completely overriding its preceding quote.

As all quotations are carefully considered in light of each projects specific technical requirements, ISP-Technologies a Division of R-Technologies reserves the right to amend any quote should the projects specifications change, or if it becomes clear that the projects specifications where not communicated in a reasonably clear and correct manner by the client to ISP-Technologies a Division of R-Technologies at the outset of the project.

  1. In the event that a client is unable to provide a detailed project specifications document, ISP-Technologies a Division of R-Technologies reserves the right to quote and bill for the initial research and planning needed to outline the exact specifications and technical requirements necessary to complete the project as required by the client. Such research and planning shall be billed according to our standard hourly rate.
  2. ISP-Technologies a Division of R-Technologies reserves the right to quote & bill for project management. Such project management shall be billed according to our standard hourly rate.
  3. To formally accept a quotation by ISP-Technologies a Division of R-Technologies, the quote must be signed and dated by the client and returned to ISP-Technologies a Division of R-Technologies via email. No project will commence unless it's formal acceptance of the quote is received by ISP-Technologies a Division of R-Technologies within the 30 day period as specified in point 1.

Deposit and Placement of Order

  1. The deposit as negotiated of the total quoted amount becomes due immediately once the quote is formally accepted and once a tax invoice has been sent to the client. ISP-Technologies a Division of R-Technologies accept cash deposits, electronic transfers. Credit card payments are accepted in special circumstances and if previously arranged upon. ISP-Technologies a Division of R-Technologies do not accept payment by cheque.
  2. No project shall commence until the deposit as negotiated has been made and confirmed. Should a client cause a delay in the commencement of the project by failing to make deposit within a reasonable time period, ISP-Technologies a Division of R-Technologies accepts no responsibility should the deadline of the project not be met.

Project Phases

  1. Each phase of a project requires formal written approval, or sign off, by the client. ISP-Technologies a Division of R-Technologies will not proceed with a project phase unless such written approval has been received by the client for the preceding phase. ISP-Technologies a Division of R-Technologies reserves the right to place a project on hold until such approval is given, and accepts no responsibility should the deadline of the project not be met as a result of this.
  2. Alterations and additions may be requested at any time, during any phase of the development of a project. ISP-Technologies a Division of R-Technologies will determine whether or not such alterations and additions fall within the scope of the original project brief and specifications. If they do not, ISP-Technologies a Division of R-Technologies reserves the right to quote and bill for such alterations and additions, over and above the original quoted amount, according to our standard hourly rate. In the event of this happening, ISP-Technologies a Division of R-Technologies will need to receive approval from the client, before any development commences.
  3. It remains the sole responsibility of the client to provide a project brief, and or, specifications document which is detailed, accurate, and clear and which sufficiently outlines the projects development requirements. ISP-Technologies a Division of R-Technologies accepts no responsibility for any misunderstandings arising from a poorly drafted specifications document. Further, ISP-Technologies a Division of R-Technologies reserves the right to charged additionally for any extra development time incurred as a result.

Hosting

  1. It must be stated that ISP-Technologies a Division of R-Technologies does not provide web hosting services of any kind. Should a client request assistance with their hosting service provider, ISP-Technologies a Division of R-Technologies reserves the right to bill for any such assistance provided. Further, ISP-Technologies a Division of R-Technologies reserves the right to make use of a hosting provider of its choice.
  2. In the event that a client's website should experience technical difficulty, or downtime, and the source of such difficulty is found with the client's hosting provider, ISP-Technologies a Division of R-Technologies accepts no responsibility and shall not be held liable for any financial loss suffered by the client as a result.
  3. It is expected that the client, and the client's hosting provider will co-operate fully with ISP-Technologies a Division of R-Technologies to complete the project successfully. It is expected that the client, and or, hosting provider shall provide the correct FTP details to ISP-Technologies a Division of R-Technologies to successfully complete the project.
  4. ISP-Technologies a Division of R-Technologies shall under no circumstances provide FTP, database, login or any other confidential information, unless it is specifically requested in writing, by an authorized representative, via the authorizing email address or account.

Disclaimer for Liability

The client shall have no claim against ISP-Technologies a Division of R-Technologies and the client hereby indemnifies and holds ISP-Technologies a Division of R-Technologies free from liability in respect of any loss, damage or cost caused by or arising from:

    1. any fact or circumstances beyond the reasonable control of ISP-Technologies a Division of R-Technologies; or
    2. any downtime, outage, interruption in or unavailability of any of the services or the ISP-Technologies a Division of R-Technologies network infrastructure as a result of or attributable to any of the following causes:
      1. software or hardware service, repairs, maintenance, upgrades, modification, alterations, replacement or relocation of premises;
      2. the non-performance or unavailability, of whatever nature and howsoever arising of any of the services provided by Telkom (including, but not limited to, line failure) or in any international services or remote mail servers;
      3. the non-performance or unavailability, of whatever nature and howsoever arising, of external communications networks to which the client's server or the ISP-Technologies a Division of R-Technologies network is connected;
      4. the service, repairs, maintenance, upgrades, modification, alterations or replacement of any hardware forming part of the client's services or any faults or defects of whatever nature in such hardware;
    3. any infringement of the client's rights of privacy and/or any other like rights (including those of any other person or entity), arising from the services provided in terms of this agreement;
    4. any breach of security by any third party or any breach of confidentiality by a third party or otherwise arising from any access howsoever obtained by a third party to the client's information, data or content;
    5. the damage, contamination or corruption of any kind of the client's data, material, information and/or content howsoever occasioned;
    6. any service, repairs, maintenance, upgrades, modification, alterations, replacement or work of any nature done on the client's hardware, software or systems by any party other ISP-Technologies a Division of R-Technologies;
    7. without limiting the foregoing, any fact, cause or circumstances whatsoever and howsoever arising if ISP-Technologies a Division of R-Technologies has substantially performed its obligations under this agreement.

Notwithstanding anything to the contrary contained in this agreement or in any addendum or annexure to this agreement, the client shall have no claim against ISP-Technologies a Division of R-Technologies and the client hereby indemnifies and holds ISP-Technologies a Division of R-Technologies free from liability in respect of any loss, damage or cost which is indirect, consequential or incidental in nature.

ISP-Technologies a Division of R-Technologies reserves the right to take whatever action it deems necessary at any time to preserve the security and reliable operation of the ISP-Technologies a Division of R-Technologies network and the client undertakes that it will not do or permit anything to be done which will compromise the security of the ISP-Technologies a Division of R-Technologies network.

Although ISP-Technologies a Division of R-Technologies shall use reasonable endeavors to provide disaster recovery, ISP-Technologies a Division of R-Technologies does not specify any recovery time, nor shall ISP-Technologies a Division of R-Technologies be liable for any loss or damage of whatever nature incurred or suffered by the client from any cause whatsoever as a result of ISP-Technologies a Division of R-Technologies failure to provide, or delay in providing, or providing only partial, disaster recovery. The client is accordingly advised to make back-ups of its data. Nothing contained in this paragraph should be construed as a representation that any back-ups of data implemented by client will be successful or in any way will avoid disaster.

Maintenance and repair

ISP-Technologies a Division of R-Technologies may temporarily suspend its obligations in terms of this agreement in order to service, repair, maintain, upgrade, modify, alter, replace or improve any of ISP-Technologies a Division of R-Technologies' services. Where the circumstances permit, ISP-Technologies a Division of R-Technologies shall use its best endeavors to provide prior notice of any such suspension to the client. The client shall not be entitled to any set-off, discount, refund or other credit in respect of any such suspension of service nor in respect of any suspension that is beyond ISP-Technologies a Division of R-Technologies' control.

Intellectual Property

All intellectual property rights vested in or owned by a party or held by a party under any licensing agreement with any independent third party (including, but not limited to, intellectual property rights obtained or developed by a party after commencement of this agreement), shall be and remain the sole property of such party and the relevant licensor's respectively.

The client shall not be entitled to use any of the trademarks, logos, brand names, domain names or other marks (collectively referred to herein as "marks") of ISP-Technologies a Division of R-Technologies without the prior written approval of ISP-Technologies a Division of R-Technologies. The client hereby grants ISP-Technologies a Division of R-Technologies a non-exclusive licence to use the client's marks but only to the extent necessary or required by ISP-Technologies a Division of R-Technologies to exercise its rights or fulfill its obligations under this agreement.

Other than specifically provided in this agreement, ISP-Technologies a Division of R-Technologies shall wholly and exclusively retain all existing, and become the exclusive and unencumbered owner of all, intellectual property right(s) employed in or otherwise related to the ISP-Technologies a Division of R-Technologies network infrastructure, the ISP-Technologies a Division of R-Technologies e-commerce network infrastructure, ISP-Technologies a Division of R-Technologies' business and the provision of any of the services in terms of this agreement.

PROJECT SPECIFIC TERMS

Specifications and Payment Terms

Once a quote has been accepted, deposit as negotiated  is required before development commences. The remaining balance will be paid upon completion of the project according to the project's specifications, or on presentation of the relevant invoice. If any development outside of the original project specifications is required, ISP-Technologies a Division of R-Technologies reserves the right to amend the total amount quoted according to our standard hourly rate, or as agreed upon prior to the commencement of the additional work requested.

Additionally, no design or development work will begin, unless ISP-Technologies a Division of R-Technologies has been provided with all content and specifications documents necessary to complete
the project, by the client.

  • Should the project not be completed within 12 months subsequent to payment of the Deposit invoice, and such delay has been caused by;
    1. the client's failure to provide all necessary content & project specifications;
    2. timeous approval of the various stages of the project;

The deposit will expire and the paid amount will be forfeited. In such a case, ISP-Technologies a Division of R-Technologies shall cease all work on the project and re-issue a final invoice to the client, which shall also include any work completed, but not previously invoiced for.

  • The first design concepts will be provided within 5 five working days upon confirmation of the deposit.

Content

Any additional data capturing done as a result of incorrect or non-electronic formats provided will be billed for according to our standard hourly rate. Content embedded within an image is not considered a usable format as it requires re-typing. Though all source code is the intellectual property of ISP-Technologies a Division of R-Technologies, it will be made available to the client upon the completion of the project. ISP-Technologies a Division of R-Technologies ensures that all information and data provided by the client remains confidential.

It is the client's sole responsibility to ensure that the content, images, trademarks and other artwork supplied to ISP-Technologies a Division of R-Technologies for the use of the project, are owned by the client, or that the client has the necessary permission from the rightful owner to make use of such content. ISP-Technologies a Division of R-Technologies, accepts no responsibility in the event that such ownership, or right of use is legally disputed.

Design Phase

  1. Development of the website will not begin until a design has been formally signed off by the client, or if written approval of a design concept has been given.
  2. Once formal written approval of the design concept to be used for the website has been given, the deposit amount becomes non-refundable.
  3. ISP-Technologies a Division of R-Technologies reserves the right to charge for any design changes required after sign off, according to our standard hourly rate.
  4. ISP-Technologies a Division of R-Technologies will provide one design concept for a small website, ie. a website containing 5 pages or less.
  5. ISP-Technologies a Division of R-Technologies will provide two design concepts for a large website, ie. a website of 5-10 pages.
  6. ISP-Technologies a Division of R-Technologies will provide three design concepts for custom Joomla websites.
  7. Should additional design concepts be requested, a fee of R1500exVAT will be charged per design concept.
  8. ISP-Technologies a Division of R-Technologies will complete 3 design changes to the chosen design concept at no extra charge. Should more than 3 changes be requested, a fee will be charged according to our standard hourly rate.
  9. Within 10 working days from date of payment of the deposit, ISP-Technologies a Division of R-Technologies will provide the client with the first drafts of the design concept.

Development Phase

  1. Once a development site and link has been created for the client to view the progress of the site's development, the remaining deposit becomes non-refundable.
  2. Final launch of the complete project will occur;
    1. Once the development phase has been formally signed off by the client, and;
    2. Once final payment has been made.
  3. ISP-Technologies a Division of R-Technologies reserves the right to charge for any development updates or additions required after sign off of the development phase, according to our standard hourly rate.

 

Bug Fixes

  1. Bugs are considered anything that prevents the developed product from functioning according to the website specifications given, after launch of the website. Bug fixes made within the first month of the website launch, will not be charged for. Thereafter, ISP-Technologies a Division of R-Technologies reserves the right to charge additionally for bug fixes.
  2. Aesthetic changes to the final, client approved design concept, are not considered as bug fixes, and will be charged for according to our standard hourly rate, or as agreed upon prior to the commencement of the additional changes.

ISP-Technologies a Division of R-Technologies Inbound Link

ISP-Technologies a Division of R-Technologies reserves the right to place a link to the ISP-Technologies a Division of R-Technologies website (http://www.isp-technologies.co.za) within the footer of the design / developed website, unless otherwise agreed upon.

Final Launch

  1. Launch of the final website will occur after ISP-Technologies a Division of R-Technologies has received the final proof of payment. Launch will occur within normal office hours, being 8am 5pm, Mondays to Fridays.
  2. If the final proof of payment is received before 12am on any given working day, launch will occur that same day. If the proof of payment is received after 12am, launch will occur the following working day.
  3. Should ISP-Technologies a Division of R-Technologies be required to launch over a weekend, public holiday, or outside of normal office hours, an additional fee will be charged according to our standard hourly rate.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on this web site. On some pages you can order products, make requests, or register to receive information. The types of personal information collected on these pages are:

  • Name
  • Address
  • Email address
  • Phone number
  • Credit/Debit Card information
  • etc.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not store or share this information with outside parties except to the extent necessary to complete that order.

Occasionally it is necessary to use the services of an associate. In this case we will share only what is necessary in carrying out the activities performed by the third party. (Examples would include credit card processing company, shipping company, etc.)

We use return email addresses to respond to email inquiries. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register on our web site to receive our newsletter and other information. Information you submit in other areas of our web site will not be used for this purpose unless you fill out the subscription form. If you elect to no longer receive our newsletter, you may unsubscribe at any time. Every newsletter provides unsubscribe information.